Wipro Ltd

About my role:

• Live troubleshooting on Checkpoint, Cisco, and Palo Alto with users.

• Performed risk and vulnerability assessments for in-house security devices.

• Latest Hotfix deployment /patch upgrade as per vendor recommendation.

• Working with security vendors to consistently apply best practices and software updates.

• Firewall and proxy logs analysis to mitigate high-priority issues.

• Managed, tracked, and coordinated problem resolution and escalation processes.

• Provided detailed network diagrams, process flow charts, and procedural guidelines.

• Enabled device monitoring using third-party network monitoring tools.

• VPN Creation for new sites.

• Hotfix deployment /patch upgrade as per vendor recommendation.

• Liaise with team members to educate them on firewalls, Proxies, and other tools to ensure P3 issues are addressed in a timely fashion.

• Firewall, and proxy logs analysis to address and fix/mitigate issues.

• Maintaining process, and procedure, documenting SLA and Escalation Matrix for each technology.

• Device integration with third-party tool for Firewall Rule Analyzer and Backup.

• Firewall rule and user access quarterly review.

• Liaised with cabling infrastructure vendors and domestic ISPs (TATA, Sify, Airtel, Aircel, Tikona) for MPLS and P2P links.

• Monitoring and tracking of ISP and Link delivery status and sharing regular status with Client.

• Implemented router and switch configuration for new branches that are to be rolled out.

• End-to-end responsibility of commissioning links from quotation to router connectivity.

Education